Brought car (2008 VW Jetta) in for what I knew would be major service. I was convinced new brakes needed all around- Ming said no, just an adjustment. He did discover I needed a new radiator, and though expensive w/ lots of labor in the cramped engine compartment, he got it done with just one overnight along with some electrical work and 100K service package. Superb communication and coordination back and forth, as well- ZERO surprises and clear expectations of what would be done and how much.