Allston Auto Repair

Trustworthy!

I will definitely be back, very educational and positive experience.

They were extremely helpful and explained each part. Also, they sent photos of my engine to better understand the damage. Really flexible guys! The price felt fair (especially for the great customer service).

Outstanding job for 90k vehicle check Great communication and documentation honest assessment of issues including photos I trust that the work was done properly and at fair cost

Great job as usual.

Brought car (2008 VW Jetta) in for what I knew would be major service. I was convinced new brakes needed all around- Ming said no, just an adjustment. He did discover I needed a new radiator, and though expensive w/ lots of labor in the cramped engine compartment, he got it done with just one overnight along with some electrical work and 100K service package. Superb communication and coordination back and forth, as well- ZERO surprises and clear expectations of what would be done and how much.

Ming is the best VW mechanic - anywhere - he LISTENS, and understand these cars intimately...always keeps his customers informed of repair status and discusses any additional findings and or charges BEFORE he does anything additional or different from the original "reason for repair" - he is a rare find these days..and honest mechanic - that doesn't over-charge, says what he does, and does what he says..he's kept our 2003 VW Jetta humming right along for YEARS....we wouldn't think of going anywhere else..delivers a BEAUTIFULLY CLEANED AUTOMOBILE - a class act - and a COMPETENT ACT - all around!

They taking care all my family vehicles and we trust them.

I've been going to Ming for a few years now and have really come to trust him when it comes to repairs. Yesterday I had a pretty typical experience with Ming -- I dropped my car off and asked for an oil change, brake repair and to have him look at some rattling I heard under the hood that didn't impact performance. I let them know ahead of time that if the noise was a quick fix I'd be interested, but that I'd just ignore it if it was expensive since my car is old and kind of beat up. Ming and Corey communicated with me throughout the day and let me know that the weird sound just required a super quick fix, which they did for free. They also told me my brakes were ok and that my troubles came from a wheel imbalance instead -- a much cheaper problem for me to have. They fixed everything up same-day and I can't believe how much better my car sounds and runs today. It would've been easy for Ming to charge me to fix the mystery sound or to tell me that I did indeed new brakes in addition to the wheel balancing. Instead he was honest, saved me a ton of money and did great work on my car. This is not the cheapest shop in the area, but you get what you pay for in terms of honesty and communication. Can't recommend them enough if you're someone who isn't a gearhead and prioritizes trust in a mechanic.

Always like working with Ming and his staff. One thing that would be helpful is to total the estimates to clarify. For some reason, I thought the shocks were $700 and when I got the bill of >$2,000 I went back it there was an indication I saw "2" next to it. The mirror as it is doesn't work properly and will have to be sent back